Customer Service Representative

Job Details: Title: Customer Service Representative Client: Banking Location: Onsite at Pennington NJ / Jacksonville FL / Chandler AZ Duration: 12 months of contract (Based upon performance, could be possibility of extension or hire) Pay Range: $20/hr - $21/Hr. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Position Overview: Department- 401K Retirement and Benefits support participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions. Requried skills- Requirement of 2 or more years of customer service experience and below skills. Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise Positive attitude that embracing coaching as an opportunity to improvement in current role Ability to handle confidential matters and sensitive information in a responsible manner. Ambitious and self-motivating