Equipment Service Manager

Join a well-established equipment manufacturer and service provider supporting supporting specialized equipment for construction and utility companies across the central Texas region. This position is responsible for leading the daily operations of a growing branch service department, overseeing technicians, coordinating service activities, and ensuring exceptional customer support. The ideal candidate will bring a combination of leadership experience, strong mechanical aptitude, and a customer-focused mindset. Responsibilities: Lead and coordinate the daily activities of service technicians and shop personnel Dispatch technicians and assign work orders based on customer needs and operational priorities Serve as the primary point of contact for customer service and equipment support inquiries Monitor maintenance activities, service costs, and equipment repair performance Oversee service department operations, ensuring work is completed safely, efficiently, and on schedule Manage ERP data, service records, and maintenance reporting for accuracy Monitor parts inventory and coordinate with vendors as needed Train, coach, and develop service technicians while promoting a strong team culture Track service metrics and identify opportunities for continuous improvement Ensure compliance with company safety standards, policies, and procedures Qualifications: Previous management or supervisory experience within a service, maintenance, or repair operation Strong mechanical aptitude with experience in equipment, diesel, automotive, construction equipment, truck repair, or related service industries Experience coordinating service activities, dispatching technicians, or overseeing maintenance operations Familiarity with ERP systems, CRM software, or similar computer systems Strong leadership, communication, customer service, and problem-solving skills Experience training, coaching, and developing technicians or service personnel Rental equipment industry experience is a plus Valid driver's license